
Chief Administrative Officer
1 day ago
Job Overview
\The Head of Operations role entails overseeing and optimizing the day-to-day operations of the office, ensuring seamless functioning across departments and aligning with organizational objectives.
\Main Responsibilities:
\- Overall Office Management: Direct the day-to-day operations within the corporate office, ensuring proper functioning of departments such as Admin, HR, Finance, Sales Support, Procurement, and Projects.\
- Interdepartmental Coordination: Align work between various verticals to ensure smooth workflows, track cross-functional tasks, identify roadblocks, and ensure timely resolution.\
- Office Systems & Process Optimization: Develop and implement standard operating procedures (SOPs) for all office functions, ensure document control, filing systems, and reporting formats are standardized and followed.\
- Monitoring & Reporting: Review daily, weekly, and monthly reports from all departments, prepare consolidated dashboards and updates for senior management, monitor internal KPIs related to operations, productivity, and project delivery support.\
- Team Oversight & Task Allocation: Allocate and monitor tasks to department heads or coordinators, follow up on deadlines, pending work, and escalated issues, ensure that team members are adequately supported and resourced.\
- Compliance, Discipline & Office Policies: Ensure adherence to organizational policies, rules, and internal guidelines, maintain discipline, attendance, and punctuality within the office, work closely with HR for employee engagement, conflict resolution, and training needs.\
- Communication & Escalation Handling: Act as the central point of communication between departments and top management, handle operational escalations and ensure timely resolution, conduct regular coordination meetings with department heads.
Qualifications & Requirements:
\Education: Bachelor's or Master's Degree in Business Administration, Operations, or related field is required.
\Experience: A minimum of 8 years in office operations, administration, or general management is necessary.
\Key Skills: Strong multitasking, coordination, decision-making, and organizational skills, technical knowledge of HR, Admin, Procurement, Finance, and Project Coordination, software skills in MS Office Suite, Task Management Tools (Asana, Trello, ERP, etc.), proficient in English and local language if applicable.
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