Support Specialist Professional

7 days ago

Tirupati, Andhra Pradesh, India beBeeCustomerService Full time ₹ 2,00,000 - ₹ 3,20,000
Job Overview:

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Client Support Associate, you will be responsible for providing exceptional support to our customers through various communication channels.

Main Responsibilities:

  • Resolve customer issues efficiently and effectively via phone, email, and chat
  • Provide product education to customers and review their accounts to prevent future issues
  • Maintain a strong understanding of our products and services
  • Develop or improve internal systems knowledge
  • Foster a collaborative environment with sales teams to address customer issues

Required Skills and Qualifications:

  • Bachelor's degree in any field with 1 year of experience; OR high secondary or 10+2 diploma with 3 years' experience in a related field
  • Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools
  • Excellent oral and written communication skills
  • An unerring attention to detail
  • The ability to multitask, answering numerous chats/calls and navigating smoothly between both mediums
  • A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer

Benefits and Perks:

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Schedule Adherence Bonus
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance
  • Rewards & Recognition
  • Internal movement through IJP

About Us:

We value teamwork, flexibility, and professionalism. If you are passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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