Education Support Specialist

22 hours ago


Tirupati, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

As a key member of our team, you will be responsible for delivering exceptional customer support to educators, school administrators, and tech coordinators.

Job Description:

We are seeking a highly skilled and experienced customer support specialist to join our organization. The ideal candidate will have a strong passion for helping others and a proven track record of providing top-notch support in a fast-paced environment.

Key Responsibilities:
  • Provide initial and intermediate support to customers via email, chat, and phone.
  • Troubleshoot technical issues on our web and mobile applications.
  • Collaborate with cross-functional teams to resolve problems and escalate bugs or feature requests.
  • Develop and maintain user-friendly help documentation and FAQs.
  • Analyze recurring issues and trends to improve internal processes and product functionality.
Requirements:
  • 5-6 years of professional experience in customer support or technical support.
  • Experience supporting SaaS platforms, particularly in EdTech or education-related sectors.
  • Strong troubleshooting skills and ability to explain complex issues in simple terms.
  • Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar.
  • Excellent written and verbal communication skills.
  • A customer-first mindset, empathy, patience, and a true passion for helping others.


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