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Education Support Specialist
2 weeks ago
As a dedicated support professional, you will play a vital role in ensuring students and parents have a seamless and engaging experience throughout their journey.
Key Responsibilities:- Respond to concerns and refund requests with empathy and accuracy, resolving issues efficiently.
- Mentor students to maximize learning outcomes by effectively utilizing educational apps.
- Collaborate cross-functionally to resolve customer issues, working closely with various teams to achieve common goals.
- Take ownership of all customer-facing ad hoc requirements, providing exceptional service and support.
Requirements:
- A minimum of 1 year of experience in customer experience or support roles is required.
- Strong communication skills, both written and verbal, are essential for success in this position.
- Empathy, solution-oriented thinking, and the ability to thrive in a fast-paced environment are crucial qualities for this role.
- The ability to manage multiple channels and collaborate with cross-functional teams is also necessary.
- A genuine passion for education and a desire to help students succeed are essential characteristics for this position.
