
Sales Performance Director
11 hours ago
About the Role:
We are seeking a seasoned Tele Sales Team Lead to oversee a team of tele sales professionals handling personal and business loan products. The ideal candidate should possess prior experience in a call centre or tele sales environment, with a solid understanding of tele calling metrics and the ability to drive performance through motivation and process adherence.
- Key Responsibilities:
- Lead, manage, and motivate a team of tele sales associates to achieve sales and productivity targets.
- Monitor and track team performance on key sales metrics such as connect rate, login hours, talk time, conversions, AHT, etc.
- Work with dialler systems, CRM tools, and sales dashboards to optimize call flow and lead utilization.
- Ensure adherence to sales processes, compliance guidelines, and customer experience standards.
- Conduct regular team huddles, performance reviews, and provide coaching/training as required.
- Drive daily/weekly sales targets and ensure achievement of business objectives.
- Provide reports and insights to the Tele Sales Manager for business reviews.
Requirements:
- Experience: Minimum 2–3 years of experience in tele sales/call centre in a team handling role.
- Strong knowledge of tele-sales metrics, dialler operations, and CRM platforms.
- Proven track record of achieving and driving sales targets in loan/financial product sales preferred.
- Excellent communication skills.
- Mandatory: Proficiency in Kannada (regional language).
- Strong people management, coaching, and motivational skills.
- Willingness to work in a fast-paced environment.
What We Offer:
- Opportunity to work with a leading financial marketplace.
- Fast-track career growth with leadership exposure.
- Attractive salary with performance-based incentives.
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