Senior Technical Support Specialist

3 days ago

Aligarh, Uttar Pradesh, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title

Progress Openedge Support

About the Role

As a seasoned Application Support Engineer, you will provide high-level support for business-critical applications built on Progress Openedge (ABL/4GL). The ideal candidate will have in-depth knowledge of the technology stack and be skilled in issue resolution, monitoring, and minor enhancements.

Key Responsibilities
  • Provide advanced support for applications built on Progress Openedge.
  • Monitor application performance and ensure system uptime.
  • Analyze and resolve complex incidents, service requests, and problem tickets within SLAs.
  • Perform root cause analysis and implement long-term fixes to recurring issues.
  • Handle batch processes, jobs, and scheduled tasks.
  • Coordinate with development teams for bug fixes, enhancements, and release deployments.
  • Support application upgrades, patches, and migration activities.
Required Skills & Experience
  • Strong hands-on experience with Progress Openedge (ABL/4GL) in a support environment.
  • Good understanding of Progress Database concepts and performance troubleshooting.
  • Experience in incident management, problem management, and change management.
  • Familiarity with UNIX/Linux commands and scripting.
  • Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.).
  • Strong analytical, communication, and collaboration skills.
Desirable Skills & Qualifications
  • Knowledge of integration with APIs/web services.
  • Experience in working with global support models.
  • Basic knowledge of SDLC / Agile methodologies.

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