Technical Support Specialist

15 hours ago

Aligarh, Uttar Pradesh, India beBeeHelp Full time ₹ 9,00,000 - ₹ 12,00,000
IT Help Desk Specialist Level 2 Role

Experienced Help Desk Specialists are required to troubleshoot and configure devices across Windows, Mac, and cloud environments for clients and end-users.

  • Key Responsibilities:
    • Provide technical support resolving complex issues related to Windows, Mac OS, networking, hardware, and software configurations.
    • Troubleshoot and resolve system-level problems for client devices and environments.
    • Ensure quality, efficiency, and minimal disruption in resolving technical issues.

Additional Responsibilities:

  • Configure and maintain Office 365 applications including Exchange, SharePoint, Teams, and OneDrive.
  • Perform regular system and application updates, patch management, and preventive maintenance on client devices and networks.
Essential Skills and Qualifications

Candidates should possess skills in troubleshooting, configuring, and maintaining various devices across Windows, Mac, and cloud environments.

Key qualifications include experience with Windows, Mac OS, networking, hardware, and software configurations.

Benefits of the Role

The ideal candidate will have a strong focus on quality, efficiency, and minimal disruption when resolving technical issues.

This role requires excellent communication and problem-solving skills.

How to Succeed in This Position

Candidates should be able to work independently and as part of a team to achieve common goals.

A strong understanding of technology and ability to learn new systems quickly is essential.

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