Technical Support Specialist

20 hours ago

Aligarh, Uttar Pradesh, India beBeeIT Full time US$ 40,000 - US$ 70,000

Job Title: Technical Support Specialist

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have excellent technical skills, strong problem-solving abilities, and excellent communication skills.

Key Responsibilities:
  • Provide technical support for end-users, troubleshooting hardware, software, and network-related issues.
  • Install, configure, and upgrade end-user hardware and software as per IT policies.
  • Manage user accounts, access rights, and group policies in Active Directory.
  • SUPPORT CONNECTIVITY ISSUES INCLUDING LAN, WIFI, VPN, AND IP TELEPHONY.
  • Coordinate with vendors for hardware repairs or replacements.
  • Log incidents and service requests accurately in the ITSM tool and follow through to resolution.
  • Assist with onboarding/offboarding activities (device setup, profile configurations).
  • Participate in IT asset inventory, audits, and compliance reporting.
  • Maintain documentation, FAQs, and user guides for common issues.
Required Skills and Qualifications:
  • 3-5 years of experience in IT end-user support or desktop support.
  • Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.
  • Experience with Active Directory, Outlook/Exchange, and remote support tools.
  • Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine).
  • Understanding of IT security, endpoint protection, and patching.
Benefits:

We offer a competitive salary and benefits package, including opportunities for professional growth and development.

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply.

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