Enterprise Growth Specialist

Job Title: Customer Success Manager

Location: Mumbai

About Us: We are a premier System Integrator in India, delivering innovative IT solutions to enterprise customers. With over 35 years of experience, we empower businesses across industries such as BFSI, Manufacturing, and more through our comprehensive suite of IT products and services. We specialize in driving digital transformation by implementing, supporting, and enhancing our clients' technology investments.

Job Overview: As a Customer Success Manager at our company, you will be responsible for managing and growing relationships with a portfolio of strategic enterprise accounts. Your primary goal will be to drive business growth within these accounts by aligning our IT solutions—such as System Integration, Cloud Computing, Cybersecurity, and Mobility Solutions—with the business goals of your clients. This role requires a blend of strategic account management skills, technical acumen, and a consultative sales approach to identify new opportunities and achieve revenue targets.

Key Responsibilities:
• Account Management: Take full ownership of managing relationships with key enterprise accounts, ensuring high levels of customer satisfaction, identifying opportunities for account expansion and reaching to the annual revenue goals of the region / organisation.
• Business Development: Drive business growth by uncovering new opportunities within existing accounts, up-selling and cross-selling our IT solutions. Understand each customer's IT landscape and propose tailored solutions to meet their specific needs.
• Sales Strategy Execution: Develop and execute a strategic account plan to achieve revenue goals within your assigned accounts. Leverage consultative selling techniques to position our solutions effectively.
• Customer Engagement: Serve as the primary point of contact for customer interactions, building and maintaining strong, trusted relationships with decision-makers and stakeholders, including CXOs.
• Solution Selling: Collaborate with technical and pre-sales teams to develop tailored solutions for customers. Present and demonstrate how our offerings, such as System Integration, Cybersecurity, and Cloud Computing, align with the customer's business objectives.
• Sales Cycle Management: Navigate the entire sales cycle within each account, from opportunity identification to closure. Respond to RFPs and other customer inquiries promptly and ensure a smooth process.
• OEM Collaboration: Work closely with OEMs to co-sell and leverage their expertise, ensuring that our solutions align with the customer's technology roadmap and strategic objectives.
• Market Insight and Analysis: Stay updated on market trends, competitive dynamics, and emerging technologies to refine and improve account strategies. Use customer insights to drive proactive sales activities and adjustments in strategy.

Experience and Qualifications:
• Experience: 6-10 years of experience in IT sales or account management, preferably in the Large and Mid-Market enterprise segments. Demonstrated experience managing complex accounts and achieving sales targets.
• Technical Acumen: Solid understanding of IT solutions, including System Integration, Cloud Computing, Enterprise Software, and Cybersecurity. Ability to translate technical capabilities into business outcomes.
• Sales and Relationship Management: Strong communication, negotiation, and interpersonal skills. Proven ability to build and maintain relationships with key stakeholders, including C-level executives.
• Strategic Mindset: Ability to develop and execute strategic account plans, aligning our solutions with customer business objectives.
• Collaboration Skills: Ability to work effectively with cross-functional teams, including pre-sales, technical support, and OEM partners, to deliver optimal solutions to clients.
• Education: A Bachelor's degree in Computer Science, Information Technology, or a related technical field is preferred. An MBA is beneficial but not mandatory.

What You'll Gain:
• Supportive Work Environment: A collaborative and dynamic working environment that encourages innovation and professional growth.
• Executive Backing: Direct support from the executive team in executing go-to-market strategies and driving key account growth.