Pre Sales Engineer

21 hours ago

Noida, Uttar Pradesh, India beBeeOmnichannel Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description:

As a skilled Pre Sales Engineer, you will engage with prospective clients to understand their technical requirements and business challenges. You will conduct needs assessments and provide tailored technical solutions. Your key responsibilities will include delivering compelling product demonstrations, collaborating with the sales team, and building strong relationships with customers.

  • Omnichannel Platforms: Knowledge and implementation experience of CCaaS platforms such as Genesys, Amazon Connect, Google, NICE CXone etc. Understanding of feature set and ability to evaluate and recommend go-to strategy.
  • Conversation AI Solutions: Knowledge and implementation experience of Voice bots/Chat bots including opportunity assessment, solution designing, business case creation and leading implementation.
  • Agentic AI Solutions and CX Journey Enhancement: Assessing customer journeys, analyzing journey breakpoints, opportunities to improve self-serve connections, assessing the efficacy of current solutions, understanding of technology landscape and accordingly design the end-user journey.
  • Agent Experience & Enablement: Implementing Agent Assist tools, AI-driven knowledge management and quality/training digitization.
  • Advanced Contact Center Analytics: Leveraging speech/text analytics, cross-channel insights and predictive modeling to enhance interaction quality and operational performance.

Required Skills and Qualifications:

  1. Bachelor's degree in a technical field.
  2. Proven experience in a technical pre-sales or similar role in the technology industry.
  3. Strong understanding of relevant technologies, including (but not limited to) [list specific technologies].
  4. Excellent presentation and communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
  5. Ability to work collaboratively in a team environment and interface effectively with internal teams.

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