ServiceNow ITSM Technical Lead

1 week ago


Thrissur, Kerala, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 22,00,000
Technical Expert for ServiceNow ITSM

Job Summary:

Our organization seeks a highly skilled and technically proficient Technical Lead – ServiceNow ITSM to spearhead architecture, design, and development efforts for IT Service Management (ITSM) implementations on the ServiceNow platform.

  • Lead the technical architecture and solution design for ServiceNow ITSM implementations, ensuring alignment with enterprise ITIL processes.
  • Develop and maintain custom components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions.
  • Build and optimize workflows using Flow Designer, Workflow Editor, and Scripted Flows.
  • Customize form views, list layouts, dashboards, and Performance Analytics widgets for ITSM reporting and analytics.
  • Integrate ServiceNow with external systems (e.g., Active Directory, monitoring tools, CMDB sources, ticketing systems) using REST/SOAP APIs, Integration Hub, and MID Server.
  • Manage and support platform upgrades, cloning, patching, and performance tuning activities.
  • Monitor and resolve platform-related performance and security issues.

Required Skills & Qualifications:

  • 9+ years of ServiceNow platform experience with 4+ years in ITSM module as a technical lead or senior developer.
  • Deep knowledge of ITSM processes (ITIL v4 aligned) and hands-on implementation of Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.
  • Expertise in JavaScript, Glide APIs, Scoped Applications, Scripted APIs, and custom app development.

Preferred Certifications:

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist – ITSM


  • Thrissur, Kerala, India beBeeServiceNow Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title - ITSM ServiceNow Solution ArchitectWe are seeking an experienced ITSM ServiceNow solution architect to design, develop, and implement best-in-class service management capabilities within our organization.You will work closely with stakeholders to understand business requirements and tailor ServiceNow ITSM modules to optimize processes, ultimately...


  • Thrissur, Kerala, India beBeeSolution Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job DescriptionWe are seeking a skilled and experienced ServiceNow Architect to design and implement scalable, secure, and high-performing solutions on the ServiceNow platform.This role ensures alignment with enterprise architecture standards while supporting cross-functional teams to deliver business value through automation and digital workflows.Design and...

  • ServiceNow Specialist

    2 weeks ago


    Thrissur, Kerala, India beBeeService Full time ₹ 15,00,000 - ₹ 30,00,000

    Job Title: ServiceNow Lead / AdminLocation: Remote (India) | Full-time | Overlap: 4–5 hours PST (9:30 PM–2:30 AM IST)Experience: 7+ years relevantWe are hiring a ServiceNow Lead and a ServiceNow Admin to manage and optimize our ServiceNow platform across modules including ITSM, HRSD, FSM, ITOM, and ITAM. The role involves leading system administration,...


  • Thrissur, Kerala, India beBeeServicenow Full time ₹ 18,00,000 - ₹ 24,00,000

    About the Job:Title: Senior ServiceNow DeveloperJob Type: Full-timeLocation: Pune, IndiaThis is a challenging role for an experienced ServiceNow developer to lead technical vision and execution of complex ServiceNow solutions.Key Responsibilities:Developing and implementing ServiceNow solutions using ITSM, ITOM, ITAM modules, and integrations with other...


  • Thrissur, Kerala, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Senior ServiceNow Developer PositionWe are seeking an experienced Senior ServiceNow Developer to drive the development and implementation of secure and efficient solutions using ServiceNow technology.The ideal candidate will have a strong background in ServiceNow development, specifically in Security Operations (SecOps) and Vulnerability Response (VR). This...


  • Thrissur, Kerala, India beBeeServiceNow Full time ₹ 20,00,000 - ₹ 25,00,000

    ServiceNow LeadWe are seeking a highly skilled ServiceNow professional to lead the implementation and management of ServiceNow instances across various departments.Strong knowledge of Flow Designer, business rules, client/server scripts, ACLs.Skilled in creating catalog items, approval workflows, dynamic forms, SLAs.Hands-on experience with domain...


  • Thrissur, Kerala, India beBeeServiceNow Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: ServiceNow Lead Developer/AdministratorAbout the Position:We are seeking a highly experienced ServiceNow Lead Developer/ Administrator to drive our organization's digital transformation.Key Responsibilities: Manage and maintain the ServiceNow platform across various modules, including ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC...


  • Thrissur, Kerala, India beBeeTechnology Full time ₹ 75,00,000 - ₹ 1,25,00,000

    Job Title: Lead Technology SpecialistThis role is a fantastic opportunity to showcase your technical expertise in CMDB/ITOM and work closely with various teams within IT.Key Responsibilities:Administer and execute configuration management changes, ensuring CMDB data integrity and robustness.Work closely with the IT ServiceNow System Admin and all process...


  • Thrissur, Kerala, India beBeeServiceNow Full time ₹ 25,00,000 - ₹ 30,00,000

    Job Title: ServiceNow Lead DeveloperWe are seeking a highly skilled and experienced professional to lead the development of ServiceNow projects.The ideal candidate will have hands-on experience with ServiceNow development, as well as expertise in CMDB.The role involves leading the design and implementation of new features and workflows. Strong knowledge of...

  • IT Specialist

    2 days ago


    Thrissur, Kerala, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title:Technical Lead – ServiceNow ITSMJob Summary:As a Technical Lead for ServiceNow ITSM, you will be responsible for leading the technical architecture and solution design for ServiceNow ITSM implementations, ensuring alignment with enterprise ITIL processes.Key Responsibilities:Architect, configure, and customize core ITSM modules: Incident,...