Senior ServiceNow Platform Expert

1 day ago

Thrissur, Kerala, India beBeeServiceNow Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title: ServiceNow Lead Developer/Administrator

About the Position:

We are seeking a highly experienced ServiceNow Lead Developer/ Administrator to drive our organization's digital transformation.

Key Responsibilities:

  1. Manage and maintain the ServiceNow platform across various modules, including ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.
  2. Develop strong technical expertise in Flow Designer, business rules, client/server scripts, ACLs, and UI policies.
  3. Create catalog items, approval workflows, dynamic forms, and SLAs.
  4. Integrate ServiceNow with third-party systems, such as identity platforms and facilities systems.
  5. Establish and track metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  6. Lead instance upgrades, patch management, and clone processes.
  7. Collaborate with stakeholders to define and streamline workflows.
  8. Ensure compliance and governance through audit preparation, compliance documentation, and training L1/L2 teams.
Requirements:
  • 7+ years of experience administering the ServiceNow platform.
  • Strong knowledge of ServiceNow's core features and functionality.
  • Hands-on experience with domain separation, scoped apps, data import/export, and UI policies.
  • Ability to work effectively in a remote team environment.
Benefits:

This role offers an opportunity for professional growth and development in a dynamic and innovative environment. The successful candidate will have access to ongoing training and support to ensure their success.

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