Hospitality Relations Manager

1 month ago


Bengaluru, Karnataka, India SOULHR MANAGEMENT SOLUTIONS LLP Full time
Company Overview
Soulhr Management Solutions LLP is a reputable human resources services provider in the Pharmaceutical, Manufacturing, and Hospitality industries. With a team of dedicated professionals, we specialize in recruitment, payroll services, statutory compliance, employee reference checks, and leave & attendance management.

Job Summary
We are seeking an experienced Guest Relation Executive to maintain excellent customer relations, ensure customer satisfaction, and provide exceptional service to guests. This role includes various duties related to guest services, including handling inquiries, resolving complaints, coordinating guest requests, and ensuring a pleasant experience for all guests.

Key Responsibilities:
  • Welcome and greet guests in a friendly and professional manner.
  • Provide exceptional customer service to guests throughout their stay.
  • Handle guest inquiries, requests, and complaints promptly and efficiently.
  • Ensure smooth check-in and check-out processes for guests.

Requirements:
  • 1-3 years of experience as a Guest Relation Executive or in a similar role.
  • Excellent communication and interpersonal skills.
  • Strong customer service orientation.
  • Ability to handle guest complaints and resolve issues effectively.

Working Conditions:
This is a full-time position based in Bangalore Urban, Karnataka, India. The desired candidate should be flexible to work evenings, weekends, and holidays. A strong problem-solving and decision-making skillset is essential for this role. Proficiency in using hotel management software and computer systems is also required. Knowledge of multiple languages is a plus.

Estimated Salary: ₹25,000 - ₹35,000 per month (depending on qualifications and experience). We offer a competitive salary package that includes benefits such as health insurance, paid time off, and opportunities for career growth and development.

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