Strategic Hospitality Operations Director
3 days ago
Job Summary:
ANSR Global Corporation is seeking a highly skilled Strategic Hospitality Operations Director to oversee the transformation of technical-led operations into hospitality-led operations.
Key Responsibilities:
- Transform technical-led operations into hospitality-led operations
- Manage day-to-day facility operations to develop operating efficiencies
- Organize and oversee all facility activities to ensure a seamless and exceptional member experience
- Coordinate with various functions, implement efficient processes, and maintain high-quality standards throughout the organization
- Handle member escalations, enforce regulations, and ensure efficient management of supplies and expenses
- Liaise with Facility Management teams to ensure seamless operations
- Manage P&L and profitability for facility operations
- Ensure strategic goals for hospitality and operations are executed properly
- Allocate resources as needed
- Establish standard operating procedures and new ways of working
Requirements:
- Ability to function independently and communicate effectively with stakeholders
- Excellent interpersonal skills to handle complex issues
- Experience in handling projects with diverse stakeholders
- Strong communication and stakeholder management skills
- Ability to manage work and deliver results in a dynamic environment
- Embracing change and challenges in a fast-paced environment
Experience and Skills:
- 20+ years of experience in hospitality, operations, or related fields, with customer service experience required
- 15+ years of management experience leading a team of individual contributors
- Strong project management and business operations experience, especially in the hospitality sector
- Bachelor's or Master's degree preferred in Operations Management, Hospitality, or other relevant fields
Compensation and Benefits:
The estimated annual salary for this position is $120,000-$180,000, depending on qualifications and experience. ANSR Global Corporation offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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