
Business Relationship Manager
5 days ago
Job Title: CRM Executive
About the Role:
- We are seeking a highly skilled and experienced professional to manage and maintain our customer relationship management database, ensuring data accuracy, cleanliness, and segmentation.
- This role involves executing CRM campaigns (email, SMS, push notifications) to support sales and marketing initiatives.
- The ideal candidate will monitor customer engagement, conversion rates, and churn, and provide actionable insights to our business team.
- Strong collaboration skills are required to work with sales, marketing, and product teams to personalize and optimize customer journeys.
- We need an analytical thinker who can analyze campaign performance and provide regular reports with recommendations for improvement.
- This role also supports loyalty and retention programs, including customer feedback and satisfaction surveys.
- The successful candidate will assist in automating CRM processes and workflows to improve efficiency.
Required Skills and Qualifications:
- Bachelor's degree in Business, Marketing, Data Analytics, or a related field is preferred.
- Experience in B2B or B2C environments is necessary.
- A minimum of 1–3 years of experience in a CRM, marketing, or customer engagement role is required.
- Proficiency in CRM platforms (e.g., Moengage, Firebase, Kwikengage) is essential.
- Strong analytical skills and experience with tools like Excel or Google Sheets are necessary.
- Excellent communication and collaboration skills are required.
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