Business Relationship Manager

5 days ago


Kollam, Kerala, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 60,00,000

Job Title: CRM Executive

About the Role:

  • We are seeking a highly skilled and experienced professional to manage and maintain our customer relationship management database, ensuring data accuracy, cleanliness, and segmentation.
  • This role involves executing CRM campaigns (email, SMS, push notifications) to support sales and marketing initiatives.
  • The ideal candidate will monitor customer engagement, conversion rates, and churn, and provide actionable insights to our business team.
  • Strong collaboration skills are required to work with sales, marketing, and product teams to personalize and optimize customer journeys.
  • We need an analytical thinker who can analyze campaign performance and provide regular reports with recommendations for improvement.
  • This role also supports loyalty and retention programs, including customer feedback and satisfaction surveys.
  • The successful candidate will assist in automating CRM processes and workflows to improve efficiency.

Required Skills and Qualifications:

  • Bachelor's degree in Business, Marketing, Data Analytics, or a related field is preferred.
  • Experience in B2B or B2C environments is necessary.
  • A minimum of 1–3 years of experience in a CRM, marketing, or customer engagement role is required.
  • Proficiency in CRM platforms (e.g., Moengage, Firebase, Kwikengage) is essential.
  • Strong analytical skills and experience with tools like Excel or Google Sheets are necessary.
  • Excellent communication and collaboration skills are required.


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