Customer Advocate

4 days ago

Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 16,78,896 - ₹ 20,88,611
Customer Support Associate

The ideal candidate for this role will be responsible for supporting field sales and customers in collecting and submitting customer activation documents, including credit applications, resale certificates, W9 forms, and contracts. This individual will also be responsible for accurately attaching customers to price groups, key accounts, and ensuring changes to sales methods and deliver days are processed as requested by sales.


This role plays a large part in communication with other partner functions, MBS CIA, MBS DEA, Finance, Equipment and Resolution FSCs, pricing, AR, etc., to resolve customer activation and maintenance issues as needed. Responsibilities include managing SPA Box and providing 48-hour SLA response to all requests, determining next steps, and looping in partner functions as needed.


Key responsibilities also include partnering with siloed functions to complete customer maintenance as requested by field, including but not limited to name, contact, address updates, route maintenance, delivery frequency day changes, call day changes, route changes, sales method updates, location changes.


Additionally, the successful candidate will work with partner teams to complete inactivation change of ownership processes, ensure customers are on correct payment method by ensuring forms are complete, accurate, and submitted timely via the correct process. The role also involves collecting needed information for vendor packets, customer packets, Certificate or Memorandum of Insurance requests, updating customers wiring for national Flag Business Segments and Key Accounts, price groups as requested.


Qualifications include 3-5 years of experience as junior mid-level analytics professional with experience preferably in a leading consumer goods company, Bachelors in finance or economics, strong knowledge of MS Office programs specifically Excel, and 1 year experience using SAP Oracle platforms. Strong written and oral communication skills are also essential, as is the ability to provide superior customer service.


Language skills require fluency in English.

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