
Senior Customer Advocate
7 days ago
The role of the Customer Support Specialist involves providing top-notch support to customers across various channels, including phone, email, and chat. The ideal candidate will have a strong ability to empathize with customers, remain calm under pressure, and provide solutions to complex problems.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Escalate complex issues to senior team members or management as needed.
- Collaborate with internal teams to resolve customer issues efficiently.
- Develop and maintain knowledge of products and services to provide accurate information to customers.
Requirements:
- 2+ years of experience in a customer-facing role.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- Proficiency in using data to drive decision-making.
Preferred Qualifications:
- Experience working in a high-growth technology company.
- Knowledge of risk schemes, prevention methods, and detection tools.
- Previous experience in risk analysis, investigations, or risk operations.
Benefits:
- Opportunity to work with a dynamic team.
- Competitive salary and benefits package.
- Professional development opportunities.
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