Chief Client Ambassador

1 day ago

Bhavnagar, Gujarat, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 50,00,000

Our organization seeks a skilled professional to assume the role of Customer Success Associate.

Job Description

This position is responsible for fostering a positive customer experience by analyzing and interpreting key performance indicators (KPIs) such as Sentiment Analytics, Engagement Scores, and Request Completion SLAs.

  1. Monitor and analyze KPIs: Track and assess key performance indicators such as customer sentiment, engagement scores, and service request completion SLAs.
  2. Customer Health Monitoring: Regularly monitor customer health and provide actionable insights based on KPIs to prevent churn, identify risks, and capitalize on opportunities for expansion.
  3. Business Reviews & Check-ins: Conduct regular business reviews and check-in meetings with customers to assess performance, review KPIs, understand customer needs, and align our solutions with their goals.
  4. Proactive Customer Engagement: Drive proactive customer engagement by ensuring timely responses to requests, managing project timelines, and facilitating necessary product or service updates.

The ideal candidate will possess strong analytical skills, exceptional time management abilities, and excellent communication skills. Experience in a customer-facing role and prior experience conducting business reviews and check-ins are highly desirable.

Key Skills and Qualifications
  • 1-3 years of experience in a Customer Success, Account Management, or related customer-facing role, preferably within SaaS or technology industries.
  • Data-driven approach to analyzing and interpreting customer data.
  • Customer-centric approach to building strong relationships with customers and helping them realize the full value of the product or service.
  • Problem-solving skills and ability to resolve complex issues in a timely and effective manner.
  • Excellent verbal and written communication skills.
  • Exceptional time management and organizational skills.
  • Prior experience conducting business reviews and check-ins, providing actionable insights, and making recommendations for improving customer success.

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