Chief Client Officer

2 days ago

Bhavnagar, Gujarat, India beBeeDirector Full time ₹ 60,00,000 - ₹ 1,50,00,000
Job Description:

We are seeking a highly skilled and experienced Client Servicing Director to join our team. As a key member of our organization, you will be responsible for leading client relationships, developing strategic plans, and driving business growth.

Key Responsibilities:
  • Strategic Planning and Communication:

    • Develop and communicate Annual Operating Plans (AOP) based on client briefs, adapting them to changes in client needs or digital platform policies.

    • Lead client pitching process by generating innovative concepts in collaboration with internal teams.

    • Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues.

  • Brand Positioning and Differentiation:

    • Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.

    • Brief Review and Approval - Review and vet client briefs, ensuring alignment with execution plans and strategies.

  • Client Relationship Management:

    • Develop and maintain strong, trusting relationships with clients, ensuring client renewals and upsells.

    • Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities.

    • Establish clear benchmarks and review timelines to ensure client satisfaction.

    • Follow up on overdue payments, acting as a point of contact for high-priority escalations.

  • Performance Analysis and Reporting:

    • Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.

  • Resource Planning and Contract Management:

    • Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively.

  • Financial Management:

    • Maintain monthly client P&Ls, ensuring billing targets are met.

  • Team Management and Development:

    • Conduct monthly team meetings, provide feedback, and mentor teams for proactive problem-solving.

    • Structure training programs with the L&D team to improve work quality and specific competencies.

  • Team Growth:

    • Hire capable independent resources that can understand, communicate and execute client briefs accurately.

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