Chief Quality Officer

2 days ago

Bhavnagar, Gujarat, India beBeeQuality Full time ₹ 18,00,000
Chief Quality Officer - Voice Process

We are seeking a highly experienced Chief Quality Officer to drive quality excellence in our voice process.

About the Role:
  • Drive continuous improvement initiatives for quality delivery and customer satisfaction
  • Analyze and evaluate the effectiveness of quality management processes
  • Evaluate KPIs related to call quality and client experience
Main Responsibilities:
  • Capture and report key performance metrics to stakeholders
  • Develop and implement process improvements to meet customer expectations
  • Manage compliance and audit requirements
  • Provide actionable feedback to frontline teams on quality and performance
Key Skills:
  • Strategic thinking and problem-solving skills
  • Excellent communication and interpersonal skills
  • Data analysis and interpretation skills
  • Leadership and team management skills

Benefits include: a dynamic work environment, opportunities for growth and development, and a competitive compensation package

To succeed in this role, you will need: proven experience in quality management, excellent analytical skills, and the ability to lead and motivate a team

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