
Technical Field Specialist
1 week ago
We are seeking a skilled and proactive Service Engineer to be our frontline support, ensuring customer satisfaction and contributing to our business goals. The ideal candidate will have strong technical and analytical skills, with a proven ability to work independently in a field-based role.
Key Responsibilities:- On-Site Service: You will attend to breakdown calls, perform equipment installations, and complete scheduled preventive maintenance.
- Customer Engagement: You will promote service contracts and consumables, demonstrate products, and provide training to customers.
- Sales Support: Identify potential parts and equipment requirements to generate service leads for the sales team.
- Documentation & Coordination: Update all service reports in Oracle.
- Experience: A minimum of 3+ years of field service experience is required.
- Education: A Diploma or Engineering degree in any stream.
- Skills:
- The ability to work well independently and prioritize a demanding workload.
- Strong analytical skills to diagnose and provide solutions for technical problems.
- Excellent communication skills to interact effectively with customers and internal teams.
- Familiarity with local language for effective communication with customers.
This role is crucial for delivering exceptional customer service and driving business growth. As a Service Engineer, you will play a key part in resolving technical issues, promoting our services, and building strong relationships with customers.
What We Offer:As a valued member of our team, you will receive comprehensive training, competitive compensation, and opportunities for career advancement.
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