Product Support Specialist
1 week ago
The Product Support Representative plays a critical role in providing customer-centric support to customers through various communication channels.
Main Responsibilities:
- Respond to customer inquiries and concerns in a timely and professional manner.
- Resolve customer issues related to product installation, operation, maintenance, or application compatibility.
- Utilize technical product knowledge and expertise to troubleshoot problems with electro/mechanical equipment or software applications.
- Document customer information and recurring technical issues to support product quality programs and development.
Requirements:
- High School degree or equivalent; associate's degree preferred.
- 1-2 years of related experience.
Key Skills:
- Excellent communication and interpersonal skills.
- Strong technical product knowledge and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
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