International Voice Process Trainer

5 days ago

Bikaner, Rajasthan, India beBeeDevelopment Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Title:

Process Training Manager

Job Description:

We are seeking a highly skilled and experienced Process Training Manager to join our team. The successful candidate will be responsible for leading the training process, identifying future and current training needs, and developing effective induction and orientation sessions.

The ideal candidate will have a strong background in training and development, with experience in international voice processes and a keen understanding of training trends and best practices. They will be able to develop and enhance current training methodologies, monitor and evaluate training programs, and work closely with managers to address learning issues and instruction problems.

Key Responsibilities:

  • Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with line managers
  • Draw an overall or individualized training and development plan that addresses needs and expectations
  • Conduct effective induction and orientation sessions
  • Monitor and evaluate training program's effectiveness, success, and ROI periodically and report on them
  • Develop/enhance the current training methodologies/framework
  • Resolve any process-related opportunities and tailor training programs as necessary
  • Maintain a keen understanding of training trends, developments, and best practices
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations)
  • Schedule training sessions, organizes information cascade, and other interventions for team
  • Review existing training materials and manuals to determine appropriateness and relevance and update accordingly
  • Work with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments
Required Skills and Qualifications:

Education: Bachelor's degree in a relevant field

Experience: At least 1 year of experience in BPO or tenured Deputy Manager Training in International BPO(Customer service)

Skills: Strong communication and interpersonal skills; ability to work in a fast-paced environment; excellent organizational and time management skills; proficiency in MS Office and Google Suite

Benefits:

Salary: Up to 15 LPA based on last CTC & experience

Relocation: Candidates willing to relocate can also apply

Shifts: 24*7

How to Apply:

Interested candidates can mail their CV at [simmi@hiresquad.in](mailto:simmi@hiresquad.in) or call at 8467054123

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