
Voice Network Support Specialist
2 days ago
Senior Technical Lead: Voice Network Support
This is a challenging role that requires strong technical expertise, excellent communication skills, and the ability to work in a 24/7 business support environment.
- Cisco Expertise: Strong knowledge of Cisco ICM/CCMP/CVP/CUIC, MACD creation, and troubleshooting.
- VOIP Protocols: In-depth understanding of SIP, H.323, MGCP, and ISDN/analog signalling.
- Telecom Infrastructure: Familiarity with voice network deployment models and voice network devices.
- Problem-Solving: Excellent analytical and problem-solving skills for remote/on-site troubleshooting and incident resolution.
- Communication: Strong verbal and written communication skills for team collaboration and customer interaction.
- Process Improvement: Ability to maintain and update knowledge bases, document processes, and implement improvements.
We are seeking an experienced technical professional to lead our voice network support team. The ideal candidate will have a deep understanding of VOIP protocols, ITIL processes, and telecom infrastructure protocols.
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