
Network Firewall Support Specialist
18 hours ago
Job Description
This role is an excellent opportunity to provide top-notch customer service in a fast-paced environment. The ideal candidate will be able to handle multiple tasks simultaneously and provide technical assistance and troubleshooting for various issues related to firewalls, filtering, IP Networking, Routing, VPNs, and application connectivity.
The selected candidate will work closely with customers to understand their needs and provide solutions that meet their requirements. This involves researching and resolving caller inquiries by utilizing established procedures, user manuals, accessing online applications, or interacting with internal and external support groups.
Key Responsibilities:
- Technical Support: Provide technical assistance and troubleshooting for various issues related to firewalls, filtering, IP Networking, Routing, VPNs, and application connectivity.
- Customer Service: Work closely with customers to understand their needs and provide solutions that meet their requirements.
- Communication: Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing online applications, or interacting with internal and external support groups.
Requirements
- Knowledge of Network Protocols: Knowledge and experience with network protocols and concepts including SSH, FTP, ICMP, TCPIP (IPv4 & IPv6), Network Address Translation (NAT), SNMP, IPSec, GRE, QoS, and VLANs.
- Troubleshooting Skills: Ability to troubleshoot and resolve hardware, software, and communications issues by interacting with application end users, application engineers, system engineers, and hardware/software vendors.
- Interpersonal Skills: Effective interpersonal and consulting skills to be used to align customer needs to tactical and strategic solutions.
Qualifications
- Excellent Communication Skills: Excellent communication skills are required to effectively interact with customers and provide solutions that meet their requirements.
- Problem-Solving Skills: Ability to think critically and solve problems in a fast-paced environment.
- Technical Skills: Hands-on experience with Meraki and Fortinet firewalls, knowledge of Windows operating systems, and familiarity with TCP/IP and networking concepts.
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