Voice Process Associate

1 week ago


Bikaner, Rajasthan, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 7,50,000
Customer Service Position

We are seeking experienced and energetic professionals to support our clients in a voice process setting.

The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Main Responsibilities:
  • Handle inbound and outbound customer calls from clients.
  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.
Key Skills & Qualifications:
  • Graduate degree in any field.
  • 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.
PREFERRED QUALITIES:
  • US accent experience supporting North American clients.
  • Problem-solving attitude with the ability to think on your feet.

We offer competitive salary, career advancement opportunities, one-year retention bonus, and allowances.



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