International Voice Process Lead

1 week ago


Bikaner, Rajasthan, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

International Voice Process Leader

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As a key figure in our international voice process, you will oversee daily operations and lead a team of voice agents to meet targets and maintain quality standards.

Main Responsibilities
  • Team Management: Supervise and motivate a team of voice agents, monitor performance, and provide coaching and feedback.
  • Operations Oversight: Manage escalations, resolve complex customer issues, and maintain service level agreements (SLAs).
  • Training and Development: Assist with onboarding new team members, organize skill development sessions, and ensure continuous improvement.
  • Reporting and Analysis: Track and report team metrics, analyze data, and identify areas for improvement.
Key Requirements
  • Strong leadership skills and experience in team management.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

This role presents an exciting opportunity to drive success in our international voice process.

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