Process Excellence Specialist

2 days ago

Bikaner, Rajasthan, India beBeeQuality Full time ₹ 8,00,000 - ₹ 10,00,000
Process Excellence Specialist

Key Responsibilities:

  • Ensure top-notch quality of international voice services.
  • Apply rigorous process improvement methodologies to boost efficiency and minimize defects.
  • Monitor and maintain BQ (Benchmarking Quality) metrics, adhering to industry standards.
  • Function effectively in a dynamic 24/7 environment.

Requirements:

  • 1-2 years of experience as a Process Excellence Specialist in an international voice setting.
  • Proficiency in Six Sigma methodologies.
  • Familiarity with TNA (Time Not Answered) and TNI (Time No Interaction) management.

As a key member of the team, you will be responsible for driving continuous process improvements that result in enhanced customer satisfaction. You will work closely with cross-functional teams to identify areas for improvement and develop strategies to address them.

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