Technical Application Support Specialist

2 days ago

Varanasi, Uttar Pradesh, India beBeeApplication Full time ₹ 8,00,000 - ₹ 12,00,000

As a key member of our organization's technical support team, you will play a pivotal role in ensuring the seamless operation of our banking and financial applications. Your primary responsibility will be to provide top-notch application support for these critical systems, working closely with internal teams to identify and resolve issues promptly.

Key Responsibilities
  • Deliver exceptional L1/L2 application support for banking and fintech applications, leveraging your analytical skills to quickly diagnose and troubleshoot complex issues.
  • Establish strong relationships with business users, technical teams, and stakeholders through effective communication and collaboration.
  • Conduct thorough root cause analysis, identifying and documenting solutions to prevent future occurrences.
  • Coordinate with cross-functional teams to ensure timely resolution of issues, maintaining open channels of communication throughout the process.
  • Develop and maintain comprehensive documentation of issues, troubleshooting steps, and resolutions in our knowledge base, ensuring seamless knowledge transfer.
  • Monitor application logs and system alerts to proactively identify potential issues, implementing proactive measures to mitigate risks.
  • Support regular deployments, patch releases, and production validations, collaborating with technical teams to ensure smooth execution.
Requirements
  • 2-4 years of experience in application support, preferably in fintech, banking, or financial services, with a strong understanding of incident and ticketing tools.
  • Excellent communication and analytical skills, with the ability to manage and prioritize multiple support tickets under tight deadlines.
  • Proficiency in SQL and basic database query writing, with experience working in Agile or DevOps environments.
  • Understanding of cloud-based applications and monitoring tools, with exposure to ITIL practices or service management workflows.
  • Ability to work independently, with minimal supervision, while also being an effective team player who can collaborate with colleagues across various departments.
Desirable Skills
  • Familiarity with .NET technologies, payment systems, and integration interfaces.
  • Experience working with cloud-based platforms and monitoring tools.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop creative solutions.

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