Hotel Front Desk Manager Position

1 day ago

Panjim, Goa, India beBeeHospitality Full time ₹ 2,25,000 - ₹ 3,00,000
Job Overview

We are seeking an experienced and skilled Hotel Front Desk Manager to join our team. As a key member of our hotel staff, you will be responsible for ensuring seamless guest experiences through efficient front desk operations.

Your primary objective will be to manage check-ins, check-outs, and reservations using our Property Management System (PMS). You will also handle all guest requests, queries, and complaints in a timely and professional manner.

Key Responsibilities
  1. Guest Services: Greet guests warmly and professionally upon arrival, ensure prompt check-in and check-out processes, and provide accurate information about hotel facilities, services, local attractions, and travel routes.
  2. Reservation and Booking: Handle walk-in and phone/email reservations, confirm room availability, assign rooms accordingly, and coordinate with housekeeping for room readiness.
  3. Front Desk Operations: Maintain accurate guest records, manage billing and payment collection, and perform cashiering duties efficiently.
Required Skills and Qualifications
  • Excellent Communication Skills: Strong spoken and written English skills are essential; proficiency in local regional languages is a plus.
  • Customer Service Orientation: A polite, helpful, and guest-centric approach is required.
  • Technical Skills: Familiarity with hotel PMS systems such as Opera, IDS, Cloudbeds, or eZee is necessary.
  • Problem-Solving Ability: The ability to resolve guest issues calmly and professionally is crucial.
  • Grooming and Etiquette: A presentable appearance and professional demeanor are expected.
Benefits
  • Food Provided: Meals will be provided to all employees.
Work Schedule

The work schedule includes rotational shifts, six days a week, with rotational off days.

  • Front Desk Manager

    1 week ago

    Panjim, Goa, India beBeeLeadership Full time ₹ 36,00,000 - ₹ 54,00,000

    Job Title: Front Desk ManagerThis role involves overseeing the efficient management of front desk operations, ensuring a warm welcome for guests and providing them with valuable information about the resort and surrounding area.Responsibilities:Lead the front desk team in delivering exceptional customer serviceManage guest check-ins and check-outs...

  • Front Office For Hotel Property

    1 day ago

    Panjim, Goa, India QTONET PRIVATE LIMITED Full time

    Job Purpose To manage the front desk operations of the hotel efficiently ensuring prompt check-in check-out guest satisfaction accurate reservations and smooth coordination with other departments to enhance the guest experience Key Responsibilities Guest Services Welcome guests with warmth and professionalism upon arrival Manage check-ins ...

  • Front Office for Hotel Property

    2 days ago

    Panjim, Goa, India QTONET PRIVATE LIMITED Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Job Purpose:To manage the front desk operations of the hotel efficiently, ensuring prompt check-in/check-out, guest satisfaction, accurate reservations, and smooth coordination with other departments to enhance the guest experience.Key Responsibilities:Guest Services:Welcome guests with warmth and professionalism upon arrival.Manage check-ins, check-outs,...

  • Front Office Associate

    1 day ago

    Panjim, Goa, India BASH Cafe Full time

    Location 18th June Road Panaji-Goa Department Front Office Reception Reports To Front Office Manager Admin Head Job Summary The Front Office Associate is the first point of contact for guests and visitors responsible for delivering exceptional customer service handling check-ins and check-outs for hospitality answering queries ...

  • Operational Hotel Leader

    1 day ago

    Panjim, Goa, India beBeeHospitality Full time ₹ 22,00,000 - ₹ 25,00,000

    Job Title:Duty Manager For ResortAbout the Job:We are seeking an experienced Duty Manager to oversee hotel operations and ensure smooth coordination between departments. The ideal candidate will have a strong operational background, leadership experience in the hospitality industry, and proficiency in IDS software.Supervise and coordinate all hotel...

  • Front Office Associate

    1 week ago

    Panjim, Goa, India Kish Hospitality Consultant Full time

    Kish Hospitality Consultant is currently hiring for the position of Front Office Assistant for Luxury Boutique Resort in Old Goa Responsibilities 1 Assist the Front Office Supervisor in managing all front desk operations 2 Greet and welcome guests upon their arrival and provide them with information about the resort and surrounding area 3 ...

  • Senior Front Office Assistant

    7 days ago

    Panjim, Goa, India PARK PRIME GOA Full time ₹ 15,000 - ₹ 1,60,000 per year

    Oversee the daily operations of the front desk during your assigned shifts.Ensure that the front office team is well-prepared, adequately staffed, and meeting service standards.Assist in managing guest check-ins, check-outs, and inquiriesProvide exceptional customer service to guests and assist with resolving any guest issues or special requests.Handle guest...

  • Front Desk Associate

    7 days ago

    Panjim, Goa, India Moustache Escapes Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Role:- Front Desk Assistantlocation:- North Goa Company:- Moustache EscapesExperience:- 0-1 YearRoles & ResponsibilitiesOverseeing day-to-day operations including check-in/check outs, guests queries, maintaining guest records, housekeeping, etc.Handle Guest interaction In person and also Email correspondenceStaff interactions/management with housekeeping...

  • Front Desk Receptionist

    1 day ago

    Panjim, Goa, India Open door Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Front Desk Receptionist located in Panaji. The Front Desk Receptionist will be responsible for phone etiquette, receptionist duties, clerical skills, communication, and customer service.Qualifications- Phone Etiquette, Communication, and Customer...

  • Front Desk Professional

    1 week ago

    Panjim, Goa, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

    A Front Office Associate plays a vital role in ensuring seamless daily operations and delivering exceptional customer experiences.Key Responsibilities:Assist the Front Office Manager with daily tasks and activitiesProvide prompt and personalized service to Guests, driving satisfaction and loyaltyMaintain open communication channels with team members and...