Management Professional, Collections

2 weeks ago

Gurgaon, Haryana, India beBeeTrainee Full time ₹ 1,04,000 - ₹ 1,30,878

Looking for a career that lets you shape the future of work? We are seeking an ambitious professional to join our team as a Trainee, Collections.

About the Role

This is an exciting opportunity to be part of a fast-moving, tech-driven environment where you will have the chance to solve real-world problems and drive change for global enterprises.

You will be responsible for managing allocated portfolios, responding to email/phone queries related to disputed invoices, researching and analyzing disputes/deductions in ERP, and following up with various departments to resolve issues.

Responsibilities
  • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
  • Respond to email /phone queries related to disputed invoice
  • Research and analyze the disputes/deductions in ERP
  • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
  • Find opportunities and recommend solutions for process and automation improvements
  • Daily reporting of individual portfolios to track and supervise the past dues
  • Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
  • Work as a phenomenal teammate to process any Adhoc request in a timely manner
  • Deliver quality customer service by researching and responding to all internal & external partners' inquiries quickly, optimal and expertly
  • Call out problems to senior staff members and or management as appropriate
Qualifications
  • Any Graduate
  • Strong Communication Skills (verbal and written)
  • High Energy level
Why Join Us?
  • Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact - Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best - Join bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

We are committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. At Genpact, we strive to be an employer of choice by attracting, retaining and developing top talent from diverse backgrounds and perspectives.

Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training. Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.

We value equality and diversity and welcome applications from all qualified candidates regardless of race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

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