Technical Support Lead

2 days ago


Jamnagar, Gujarat, India beBeeSupport Full time ₹ 40,00,000 - ₹ 50,00,000
Job Description

We are seeking a skilled Support Manager to facilitate efficient and effective technical and client support services.

This role involves direct management of tech and client support activities, collaborating with internal teams and stakeholders, and ensuring timely resolution of production issues.

Key Responsibilities:
  • Serve as primary contact for clients seeking support and production tech issues, triage and assign support tickets to appropriate resources.
  • Monitor support/ticket queues and provide timely response, updates, and resolution of client inquiries and production issues.
  • Coordinate and schedule support activities, handle hand-offs & meetings, and manage support roster.
  • Act as incident/fire captain in case of production incidents/fires.
  • Monitor and evaluate support metrics, such as response time, resolution time, client satisfaction, and ticket volume, to identify areas for improvement.


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