Senior Technical Support Specialist

6 days ago

Jamnagar, Gujarat, India beBeeSoftware Full time ₹ 9,00,000 - ₹ 15,00,000
Junior Technical Support Engineer Role

About Us:

We are a leading provider of innovative solutions for businesses.

Our team is dedicated to delivering exceptional customer experiences through technical assistance and support.

This opportunity is ideal for early-career engineers who are passionate about problem-solving, customer success, and working on secure software platforms.

Job Summary

We are seeking a highly skilled Junior Technical Support Engineer to join our dynamic team.

The successful candidate will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions built on Java and Python with a strong focus on security technologies including PKI.

Key Responsibilities

  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Preferred Qualifications

  • Experience working with REST APIs, and tools like Postman.
  • Exposure to Linux/Unix environments and command-line tools.
  • Understanding of secure coding practices and security-first design.
  • Experience with ticketing systems like Service Now, Jira.

Experience required: 2-3 years of Experience

Why Work with Us?

We offer a competitive pay package, attractive policies, medical insurance benefits, and industry-leading trainings.

In addition, we support career re-entry after a break or parental leave.

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