Chief Customer Advocate

14 hours ago


Kota, Rajasthan, India beBeeEscalation Full time ₹ 7,00,000 - ₹ 9,00,000
Job Title: Escalation Specialist

Leverage your exceptional customer service skills to resolve escalated issues with finesse and professionalism.

  • Manage and resolve complex customer complaints related to refunds, disputes, and other concerns.
  • Investigate root causes of escalations to prevent recurrence and implement corrective actions.

Key Responsibilities:

  • Customer Escalation Handling:
  • Refund Management:
  • Communication and Customer Interaction:
  • Collaboration with Cross-functional Teams:
  • Documentation and Reporting:

Requirements:

  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities and analytical mindset.
  • Empathy and patience in dealing with customer concerns.
  • Ability to collaborate effectively with cross-functional teams.
  • Proficiency in using CRM software and customer support tools.

Competencies:

  • Customer Focus: Demonstrated commitment to understanding and meeting customer needs.
  • Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment.
  • Conflict Resolution: Proven ability to manage and resolve conflicts, turning challenges into opportunities for customer satisfaction.
  • Attention to Detail: Meticulous in maintaining accurate records and ensuring precision in refund processes.


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