Chief Customer Advocate

2 days ago


Kota, Rajasthan, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

We are seeking a Customer Service Ambassador to join our team. As a Customer Experience Executive, you will play a vital role in ensuring that our customers receive exceptional service and support.

This is an exciting opportunity to showcase your skills in customer-centric roles where you'll be working closely with customers to understand their needs and provide tailored solutions using third-party tools such as Freshdesk, Freshchat, Exotel, Shopify, and Uniware.

Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
  • Provide accurate responses to customer queries, ensuring clear communication across multiple platforms.
  • Collaborate with cross-functional teams (e.g., Business, Product, Support) to ensure customers have a smooth experience.
  • Build and maintain strong customer relationships by understanding their needs and offering tailored solutions.
  • Problem-Solving: Use strong problem-solving and decision-making skills to handle customer concerns and find solutions efficiently.

Key Skills and Qualifications:

  • Bachelor's degree in any field.
  • 1-3 years of experience in customer-facing roles.
  • Proven experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Technical skills: Proficient in using customer service software and other relevant tools.
  • Customer Focus: Commitment to delivering exceptional customer service with a positive attitude.

About Us:

We are a leading organization dedicated to delivering exceptional customer experiences. We value our customers and strive to build long-lasting relationships based on trust, respect, and reliability.



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