Chief Customer Experience Director

2 days ago


Kota, Rajasthan, India beBeeCustomerExperience Full time ₹ 90,00,000 - ₹ 1,50,00,000
Senior Manager / Head of Customer Support – Enterprise SaaS

We are seeking a visionary leader to oversee the strategic development and implementation of customer support operations for our rapidly expanding enterprise software company.

This role demands a unique blend of technical expertise, business acumen, and leadership finesse. The ideal candidate will drive innovation, ensure seamless customer experiences, and foster a high-performing team culture.

Requirements:
  • 10–15 years in technical support/customer success, including 2+ years leading managers with a proven track record of growth and performance improvement
  • In-depth understanding of SaaS technologies, including APIs, SSO, and integrations
  • Proven ability to lead by example, prioritize customer satisfaction, and leverage data-driven insights to inform strategic decisions

This is an exceptional opportunity for a seasoned professional to make a lasting impact on customer experience and drive business success.

Key Responsibilities:
  • Develop and execute a comprehensive customer support strategy aligned with business objectives
  • Foster strong relationships with cross-functional teams to ensure seamless collaboration and efficient issue resolution
  • Lead by example, demonstrating a customer-centric mindset and a commitment to continuous improvement


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