
Chief Customer Experience Director
2 days ago
We are seeking a visionary leader to oversee the strategic development and implementation of customer support operations for our rapidly expanding enterprise software company.
This role demands a unique blend of technical expertise, business acumen, and leadership finesse. The ideal candidate will drive innovation, ensure seamless customer experiences, and foster a high-performing team culture.
Requirements:- 10–15 years in technical support/customer success, including 2+ years leading managers with a proven track record of growth and performance improvement
- In-depth understanding of SaaS technologies, including APIs, SSO, and integrations
- Proven ability to lead by example, prioritize customer satisfaction, and leverage data-driven insights to inform strategic decisions
This is an exceptional opportunity for a seasoned professional to make a lasting impact on customer experience and drive business success.
Key Responsibilities:- Develop and execute a comprehensive customer support strategy aligned with business objectives
- Foster strong relationships with cross-functional teams to ensure seamless collaboration and efficient issue resolution
- Lead by example, demonstrating a customer-centric mindset and a commitment to continuous improvement
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