
Customer Experience Specialist
1 day ago
- Analyze customer feedback from various sources, including surveys and social media.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with cross-functional teams to ensure seamless execution of customer experience initiatives.
- Maintain accurate records of customer feedback and analysis results.
- Bachelor's degree in Marketing, Business Administration, or related field.
- Minimum 3-6 years of experience in customer-facing roles.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
- The chance to make a real impact on customer experience and business outcomes.
Notice Period:Immediate to 15 days only.
Primary Skills:VOC (Voice of Customer), Medallia, Power point, Excel, Data analyst.
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