
Proactive Customer Experience Expert
3 days ago
About Earthful
Our team is seeking a Customer Support Specialist to play a vital role in delivering exceptional customer experiences. We are focused on scaling our health and wellness startup, leveraging our expertise in the FMCG industry.
The ideal candidate will be passionate about building strong relationships with customers, resolving concerns through proactive communication, and fostering a culture of continuous improvement.
We offer a dynamic work environment, opportunities for growth and development, and a chance to make a meaningful impact on our customers' lives.
Key Responsibilities:
- Handle customer inquiries and resolve concerns through chat, phone calls, and email communication.
- Maintain in-depth knowledge of our products and services to effectively address customer inquiries and resolve concerns.
- Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
- Order Management: Assist customers with placing, tracking, modifying, or canceling orders, and ensuring timely delivery.
- Actively gather customer feedback and report common issues to improve the customer experience and product offerings.
- Work closely with other departments to ensure a seamless customer journey.
- Document customer interactions, feedback, and resolutions in our CRM system. Provide regular reports to management on common customer issues and trends.
Requirements:
- Experience in speaking with customers and resolving concerns with a good understanding of the product.
- Experience in working with tools like Excel or similar.
- 2+ years of experience in customer support, preferably in a high-growth startup.
- Excellent written and verbal communication skills in English.
- Ability to maintain confidentiality and work with sensitive information.
- Ability to handle multiple tasks with excellent organization skills.
Be a part of a growing team that values innovation, collaboration, and customer satisfaction. Apply now to become an integral part of our success story
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