Customer Experience Specialist

1 day ago


Kota, Rajasthan, India beBeeCustomer Full time ₹ 6,80,400 - ₹ 10,92,000
Job Description

As a Customer Experience Specialist, you will be responsible for delivering exceptional service to our customers. Your primary goal will be to ensure customer satisfaction by providing timely and effective support.

Key Responsibilities:

  • Proactively engage with customers to understand their needs and concerns.
  • Develop and maintain strong relationships with customers to enhance loyalty and retention.
  • Address customer inquiries and resolve issues promptly and professionally.
  • Identify opportunities for upselling and cross-selling to drive revenue growth.
  • Maintain accurate records of customer interactions and feedback.

Required Skills & Qualifications

  • Education: Bachelor's degree in any field.
  • Languages: English and Hindi (mandatory).
  • Additional proficiency in other languages will be an added advantage.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Fresher and experienced candidates are welcome to apply.
  • Preferred: Experience in sales or customer-facing roles.

Interview Process

  1. HR Round
  2. Versant 5 (Certified)
  3. Written Assessment
  4. Operations Round
  5. Client Round

Benefits

  • Rotational Shifts
  • 6 days a week working schedule


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