Senior Customer Advocate

1 day ago


Kota, Rajasthan, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 15,00,000

Job Summary:

We are seeking a highly skilled and experienced Customer Support Specialist to join our team. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong analytical mind.

About the Role:

  1. Manage Customer Inquiries: Respond to customer queries via various channels in a timely and professional manner.
  2. Collaborate with Teams: Work closely with sales, technical, and operations teams to resolve customer concerns and ensure smooth information flow.
  3. Develop Service Policies: Assist in developing customer service policies and standards that meet company objectives.
  4. Maintain Records: Maintain and update records, files, and documentation in compliance with company policies.
  5. Conduct Research: Conduct research to provide answers for customers to resolve their issues.

Requirements:

  • Education: BE/BTech/Msc/B pharma/Any Graduate with some regulatory knowledge
  • Experience: 2-3 years post-graduation; experience in sales/marketing & healthcare/medical devices/service order management industry preferred
  • Skills: Proficient in MS Office (especially Excel), SAP, and Outlook. Strong analytical and problem-solving skills, effective interpersonal and written communication skills.

Skill Set:

  • MS Office (Excel, Word, PowerPoint)
  • SAP
  • Outlook
  • Strong Analytical and Problem-Solving Skills
  • Effective Interpersonal and Written Communication Skills

Benefits:

We offer a competitive salary package, opportunities for career growth, and a dynamic work environment.

About Us:

We value teamwork, innovative thinking, and a commitment to excellence in everything we do.



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