
Customer Service Advocate
1 day ago
About the Opportunity:
We are seeking an experienced professional to handle customer escalations and ensure effective resolution of tickets and feedback collection.
Key Responsibilities:
- Timely and effective resolution of customer queries, complaints, and escalations
- Collaborate with cross-functional teams (both internal and external) and confidently interact with management/leadership
- Write detailed reports on escalations/customer feedback to leadership/management
- Adhere to standard operating procedures and compliance requirements, exercising sound judgment to navigate obstacles independently
Required Skills and Expertise:
- Bachelor's degree in any field
- Strong advocate for customer-centricity and empathy, demonstrating unwavering drive for resolving customer issues
- Minimum 2 years of experience in customer support at a leading organization
- Excellent communication skills with fluency in English, Hindi, and Kannada
- Working knowledge of Microsoft Excel / Google Sheets preferred
- Hands-on experience with ticketing tools (e.g., Freshdesk)
- Join a fast-growing, innovative environment where you can make a tangible impact in the construction tech industry
- Be part of a high-impact category in one of the fastest-growing construction tech startups
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