IT Support Specialist

22 hours ago

Morbi, Gujarat, India beBeeSupport Full time ₹ 7,50,000 - ₹ 12,50,000
Job Opportunity

We are seeking a skilled professional to fill the role of IT Support Specialist. As an integral part of our team, you will be responsible for providing top-notch technical assistance to our users.

About the Role

The successful candidate will have hands-on experience with desktops, laptops, printers, scanners, biometric/attendance systems, and conference room equipment. They will also possess excellent problem-solving skills and be able to effectively communicate technical information to non-technical staff.

Duties and Responsibilities
  • Provide end-user technical support via phone, email, or in-person
  • Configure and troubleshoot hardware and peripheral devices
  • Manage helpdesk tickets and ensure timely resolution within defined SLA timelines
  • Acknowledge and act on assigned tickets using the Helpdesk tool
  • Update ticket progress and provide regular feedback to the Helpdesk coordinator and end-users
  • Perform basic network diagnosis and coordinate with the Network team as needed
Required Skills and Qualifications

To succeed in this position, candidates should possess:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Hands-on experience with Microsoft 365 tools, including OneDrive, SharePoint, Outlook, Teams, etc.
  • Familiarity with software installations, application troubleshooting, and printer maintenance
  • Ability to work independently and as part of a team
  • Basic understanding of Active Directory, asset tagging, and labeling
Benefits

This is a fantastic opportunity for a motivated individual to join our dynamic team and take their career to the next level. We offer a competitive salary, opportunities for growth and development, and a collaborative work environment.

How to Apply

If you're passionate about delivering exceptional customer service and possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.

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