Technical Support Specialist

1 week ago

Morbi, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Support Specialist

This is an exciting opportunity to work as a Technical Support Specialist in our IT team. As a key member of our support team, you will be responsible for providing technical assistance to end-users on a wide range of hardware and software issues.

Responsibilities:

  • Provide hands-on support for desktops, laptops, printers, scanners, biometric/attendance systems, and conference room equipment (projectors, TVs, audio systems, etc.).
  • Assist users in day-to-day operations of Microsoft 365 tools including OneDrive, SharePoint, Outlook, Teams, etc.
  • Guide users on common software installations and resolve application-related issues (PDF tools, browser settings, printer drivers, etc.).
  • Configure laptops and desktops as per defined software baseline.
  • Ensure proper asset tagging and labelling before system handover to users.
  • Join eligible systems to Active Directory based on company policy and user profile.
  • Install and activate Antivirus/EDR solutions (e.g., CrowdStrike, Defender, etc.).

Requirements:

  • Graduation in any stream from Govt recognized college.
  • CompTIA A+, Microsoft MCP, or similar certification is a plus.
  • Minimum 4-5 years of relevant experience in IT support roles handling end-user devices, printers, and basic networking.
  • Experience in working with enterprise IT environments with Active Directory, Antivirus/EDR tools, and ticketing systems.
  • Proficient in Windows Desktop OS & Mac OS installation, configuration, and troubleshooting.
  • Knowledgeable about printer configuration and troubleshooting.
  • Basic understanding of network diagnosis and internal coordination with Network team if it's a network issue.

Preferred Skills:

  • Strong communication and user-handling skills.
  • Ability to multitask and prioritize based on urgency and impact.
  • Flexibility to work in rotational shifts (if required) and provide support across multiple locations remotely.

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