
Customer Relationship Manager
2 days ago
About Our Luxury Jewelry Brand
Shobha Shringar Jewellers is a renowned jewelry brand known for its exceptional craftsmanship and timeless elegance. With a legacy of over 40 years, we blend tradition with contemporary artistry, offering finely crafted pieces that celebrate heritage and sophistication.
Working Model: Onsite
Location: Walkeshwar, Mumbai
Days: Monday - Saturday
Timings: 10:30am - 7:30pm
Experience: 2-4 years
We're seeking a proactive and detail-oriented customer relationship executive to manage client relationships and ensure an exceptional experience for our luxury clientele.
Key Responsibilities:
- Manage client interactions via calls, WhatsApp, email, and in-person communication.
- Provide timely, professional, and solution-oriented responses.
- Maintain customer records, order details, and communication logs accurately.
Customer Relationship Management & Process Management:
- Plan and execute CRM campaigns to drive client retention.
- Track and analyze customer interactions to provide actionable insights.
- Identify recurring issues and support process improvement initiatives.
Collaboration & Insights:
- Work closely with sales, marketing, and production teams to resolve client queries.
- Build and maintain strong relationships with high-value clients.
- Report on customer trends, feedback, and loyalty metrics to leadership.
Requirements:
- Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
- Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
- Attributes: Customer-focused, organized, proactive, and solution-driven.
Benefits:
- Contribute to enhancing customer journeys and loyalty programs.
- Grow in a professional, collaborative, and growth-oriented environment.
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