Customer Relationship Manager

2 days ago


Bikaner, Rajasthan, India beBeeRetention Full time ₹ 20,00,000 - ₹ 35,00,000
Customer Retention Specialist

We are seeking a proactive professional to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues.

Main Responsibilities:
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics such as conversions and account actions.
Requirements:
  • Advanced knowledge of Microsoft Excel software.
  • BASIC knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems like Salesforce.
  • Experience in Zendesk.
PREFERRED SKILLS:
  • Familiarity with customer retention strategies.
  • Aptitude for data analysis.
  • Excellent communication and interpersonal skills.
Why Choose This Role?
  • This position offers the opportunity to work in a dynamic environment.
  • To develop your analytical and problem-solving skills.
  • To grow professionally and expand your expertise.


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