Customer Relationship Associate

1 day ago

Bikaner, Rajasthan, India beBeeCustomerRelationship Full time ₹ 40,00,000 - ₹ 80,00,000

We are seeking a skilled professional to serve as the primary point of contact for our customers.

This role involves building and maintaining strong relationships with customers, ensuring high satisfaction levels.

The ideal candidate will have excellent verbal and written communication skills in English and Hindi.

They should be proficient in CRM software and Microsoft Office tools.

Strong interpersonal and negotiation skills are essential for this position.

The successful candidate will also have analytical mindset with the ability to interpret customer data and market trends.

We offer a competitive salary and performance-based incentives.

The work timings are Monday to Saturday from 9:30 AM to 6:30 PM.

About The Role

This is an exciting opportunity to join our team and contribute to providing quality affordable housing to our valued customers.

We are looking for a highly motivated and customer-focused individual who can act as the face of our company.

The successful candidate will play a key role in enhancing overall customer engagement and retention.

Key Responsibilities
  • Act as the primary point of contact for customers, handling queries and providing accurate resolutions.
  • Build and maintain strong relationships with customers, ensuring high satisfaction levels.
  • Assist in the home-buying process, guiding customers through documentation and post-sales support.
  • Collaborate with sales, CRM, and legal teams to streamline customer communication.
  • Track customer interactions using CRM software and maintain detailed records.
  • Address and resolve customer complaints efficiently while ensuring a positive customer experience.
  • Analyze customer feedback and provide insights for service improvement.
Qualifications & Skills

To succeed in this role, you will need:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2+ years of experience in customer relationship management, preferably in real estate or housing projects.
  • Strong interpersonal and negotiation skills to build and maintain customer relationships.
  • Excellent verbal and written communication skills in English and Hindi.
  • Proficiency in CRM software and Microsoft Office tools.
  • Analytical mindset with the ability to interpret customer data and market trends.
Benefits

We offer a competitive salary and performance-based incentives.

The work timings are Monday to Saturday from 9:30 AM to 6:30 PM.

This is an exciting opportunity to join our team and contribute to providing quality affordable housing to our valued customers.

We are looking for a highly motivated and customer-focused individual who can act as the face of our company.

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