
Customer Relationship Manager
19 hours ago
Job Overview
We are seeking a highly motivated and customer-focused individual to fill this key position.
This role requires excellent communication skills, problem-solving abilities, and attention to detail.
Key Responsibilities:
- Respond promptly to inquiries and provide accurate information about products and services.
- Resolve customer complaints efficiently while ensuring a positive experience.
- Maintain detailed records of client interactions and transactions.
- Escalate complex issues to the appropriate department.
- Build and maintain strong relationships with clients by understanding their needs.
Qualifications:
- Bachelor's degree or equivalent experience preferred.
- 1–3 years of experience in customer service.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM systems and MS Office/Google Workspace.
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