
Customer Relationship Management Specialist
2 days ago
Job Title: Customer Experience Professional
">We are seeking a customer-focused professional to manage interactions, encourage subscription purchases, and resolve outstanding overages as a Customer Retention and Accounts Specialist.
This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.
Responsibilities:
- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
- Process orders promptly after the customer reaches out and sends purchase confirmation.
- Coordinate account suspensions for non-response as needed, ensuring proper documentation.
- Maintain detailed records of follow-ups and interactions.
- Generate reports on:
- Number of follow-ups conducted.
- Conversion rates from trials to purchases.
- Accounts suspended due to non-response.
Requirements:
- Advanced knowledge of Microsoft Excel software.
- Basic knowledge of Microsoft Word.
- Analytical skills to track performance metrics and improve processes.
- Organized and detail-oriented with the ability to meet deadlines.
- Problem Solving ability.
- Experience in customer service.
- Strong communication and negotiation skills.
- Proficiency with CRM systems.
Benefits of the Job:
The successful candidate will gain valuable experience in customer-facing roles, develop strong analytical and problem-solving skills, and be part of a dynamic team that values innovation and creativity.
How to Apply:
Applicants should submit their resumes and cover letters highlighting their relevant experience and skills.
Our Company Culture:
We foster a progressive culture that values creativity, flexibility, and diversity. We use cutting-edge technologies to stay ahead of the curve.
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