Student Experience Support Specialist

14 hours ago


Bengaluru, Karnataka, India beBeeSpecialist Full time ₹ 6,00,000 - ₹ 10,00,000

Role Overview:

We are seeking a talented individual to join our team as an Experience Specialist. This role involves supporting students and parents throughout their journey with us, ensuring a seamless and engaging experience.

Key Responsibilities:

  • Address concerns and refund requests with empathy and accuracy.
  • Manage escalations across multiple channels to maintain a positive parent and student experience.
  • Mentor students to ensure effective app usage and maximize learning outcomes.
  • Collaborate cross-functionally with various teams to resolve customer issues efficiently.

Requirements:

  • Candidates with minimum 1 year of experience in customer-facing roles.
  • Strong communication skills, both written and verbal.
  • Empathetic and solution-oriented with the ability to work in a fast-paced environment.
  • Ability to manage multiple channels and collaborate with cross-functional teams.

Preferred Skills:

  • Customer Service
  • Communication
  • Problem-Solving
  • Teamwork

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.


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