
Student Experience Coordinator
16 hours ago
We are seeking a dedicated professional to fill the Student Success Executive role. This individual will play a pivotal part in building strong relationships with students and instructors, ensuring their satisfaction, and enabling a seamless learning experience.
Key Responsibilities:- Respond promptly and professionally to incoming student and parent inquiries via phone, email, and messaging platforms.
- Coordinate with internal departments to resolve student concerns quickly.
- Monitor ticket status and ensure timely resolution within agreed service level agreements.
- Educate students about course features, policies, and any updates.
- Follow up with inactive learners to encourage course completion or renewal.
- Collect feedback from students and parents, and escalate issues where necessary.
- Resolve queries with empathy and a solution-oriented mindset.
- Monitor and support student engagement and retention.
- Maintain detailed records of all student interactions and resolutions.
- Bachelor's Degree
- 1-3 years of relevant experience in customer support, education, or service-oriented roles
This is an excellent opportunity for individuals who possess excellent communication skills, empathy, and a proactive mindset. If you are passionate about delivering exceptional student experiences, we encourage you to apply.
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Student Coordinator
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Student Counseling
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