Student Experience Coordinator

16 hours ago


Bengaluru, Karnataka, India beBeeEmpathizer Full time ₹ 5,00,000 - ₹ 10,00,000

We are seeking a dedicated professional to fill the Student Success Executive role. This individual will play a pivotal part in building strong relationships with students and instructors, ensuring their satisfaction, and enabling a seamless learning experience.

Key Responsibilities:
  • Respond promptly and professionally to incoming student and parent inquiries via phone, email, and messaging platforms.
  • Coordinate with internal departments to resolve student concerns quickly.
  • Monitor ticket status and ensure timely resolution within agreed service level agreements.
  • Educate students about course features, policies, and any updates.
  • Follow up with inactive learners to encourage course completion or renewal.
  • Collect feedback from students and parents, and escalate issues where necessary.
  • Resolve queries with empathy and a solution-oriented mindset.
  • Monitor and support student engagement and retention.
  • Maintain detailed records of all student interactions and resolutions.
Requirements:
  • Bachelor's Degree
  • 1-3 years of relevant experience in customer support, education, or service-oriented roles

This is an excellent opportunity for individuals who possess excellent communication skills, empathy, and a proactive mindset. If you are passionate about delivering exceptional student experiences, we encourage you to apply.


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